Barnardos. (2022). ‘Working Together Online’ Barnardos Digital Best Practice Framework 2022. https://knowledge.barnardos.ie/handle/20.500.13085/950
Blended working is a flexible approach that combines face-to-face and online service delivery. Blended working provides
children and families with a greater choice and access to services as it reduces barriers to engagement such as travel,
childcare, and time, all of which often impact attendance and participation.
Within the context of working with children and families in Barnardos, one example of blended working would be meeting
a parent or child at planned intervals (initial assessment stage, review stage, closure) and carrying out virtual sessions in
Another example of a work plan might include virtual sessions every second week e.g. one week face-to-face, one week
virtual and so on. For more intensive pieces of work, staff members could decide to meet a family once a week in person
and complete a second check-in virtually later the same week. Similarly, for group work pieces, registration and consent
might be obtained in person and the programme content delivered online. There are many options available that can be
adapted to meet the needs of the child, family and service.
The Digital Best Practice Framework sets out to support the successful implementation of online services to achieve the
• Children and families will have increased choice and additional service delivery options to use with a blended
approach to service provision.
• Children and families will experience services online that are equivalent in quality to face-to-face services.
• Children and families will achieve mutually agreed outcomes when accessing online services.
• Children and families will experience staff who are confident in delivering services online.
• Children and families will experience staff who have the knowledge and skills needed to deliver
high quality services online.
• Clear processes/procedures will be in place to ensure best practice and safety when delivering services online.
Except where otherwise noted, this item's license is described as Items in Barnardos Knowledge Bank are protected by copyright. Previously published items are made available in accordance with the copyright policy of the publisher/copyright holder.